Privacy Policy

1. What This Notice Covers

At EIRA Therapy Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, and protect the personal data you provide to us through our website and during transactions.

This notice does not form part of any contract and may be updated at any time.

2. Identity of the Data Controller

EIRA Therapy Ltd
Unit 8, Pen-Yr-Orsedd Business Park, Llangefni, LL77 7AW
Company Number: 15257867
VAT Number: 470 5973 67

EIRA Therapy Ltd is the data controller responsible for determining how your personal information is used, stored, and shared.

3. Categories of Personal Data We Process

We may collect, store, and use the following types of personal information:

• Full name
• Address
• Contact details (phone numbers and email addresses)
• Payment and transaction details
• Delivery details
• Purchase history

4. Sources of Personal Data

We collect personal information directly from you through:

• Website orders and inquiries
• Email and phone correspondence
• In-store or online transactions

5. Lawful Bases for Processing Your Data

We process your personal information based on the following lawful grounds:

• To fulfil the contract between us (e.g., delivering your purchased products).
• To comply with legal obligations.
• For our legitimate business interests, provided they do not override your rights (e.g., improving our services or marketing).

6. Purposes for Processing Your Data

We process your data for the following purposes:

• To process and deliver your orders.
• To communicate with you about your purchase or queries.
• To provide you with marketing information about our products, provided you have opted in.
• To comply with legal and regulatory requirements.

7. Use of Cookies

Our website may use cookies to enhance your browsing experience, collect analytics data, and offer targeted marketing. Cookies do not store personal information but allow us to track general usage patterns on the site.

You can manage or disable cookies through your browser settings.

8. Who Has Access to Your Data

We may share your data with the following third parties:

• Delivery service providers for the purpose of shipping your purchases.
• Financial institutions and payment processors for transactions.
• Marketing service providers if you have opted in to receive marketing communications.

We ensure that any third-party services we use comply with data protection regulations and treat your information with the same care and responsibility as we do.

9. Security of Your Data

We take the security of your personal data seriously and have implemented various measures to protect it from loss, misuse, or unauthorized access. Access to your personal data is restricted to employees, contractors, and agents who need to know the information in order to perform their duties.

In case of a data breach, we will notify you and the relevant regulatory body if required by law.

10. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. When determining retention periods, we consider the nature of the information, its sensitivity, and any potential risks associated with retaining it.

11. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Erasure: You can request deletion of your personal data in certain circumstances.
• Object: You can object to the processing of your data for marketing purposes or if you believe your rights outweigh our legitimate interests.
• Restriction: You can request that we restrict processing of your data in certain circumstances.
• Portability: You can request a transfer of your data to another service provider in certain circumstances.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

12. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling based on your personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are encouraged to review this page periodically for any changes. Any changes are effective immediately upon posting on this page.

14. Contacting Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• By post: Unit 8, Pen-Yr-Orsedd Business Park, Llangefni, LL77 7AW